Terms and Conditions
All bookings, verbally or email will NOT be considered formal until the booking form has been returned completed and signed.
Please ensure boarding costs are paid in full via Bank transfer 24 hours before dropping your pet/s off.
Opening Times: We are open Monday to Friday between the hours of 9.00 am. and 6.00 pm, Saturday 10am - 4pm by appointment only
Closed for all collection and drop off, Sunday & Bank Holidays inc, Christmas eve, day & boxing day, New years day, Easter.
Drop off/Pick up: Check-in, and collection of pets are by APPOINTMENT ONLY, please telephone to arrange a mutually convenient time prior to checking your pet in for boarding,
Minimum 3 day stay, early collection is available, fix fee stands.
Cancellation: Cancellation of a confirmed booking, you will be liable to pay 50% of the total boarding costs if canceled within 7 days prior to the start date, 100% if cancelled within 2 days prior to the start date.
If your pet is already boarding with us and you wish to collect earlier then the date originally provided, you will still be liable for the full and agreed with boarding cost.
Non-collection: If for any reason, your pet is not collected within five days of the agreed collection date, and we have not heard from you, and/or been unable to contact you, we will assume you have abandoned your pet and will commence legal proceedings to recover continuing boarding costs.
Food: If not currently feeding science selective / burgess excel or Pets at Home own brand, please ensure you supply us with your pet’s daily dry mix upon arrival, sufficient for pets stay.
Shared Hutches: Rabbits and /or guinea pigs sharing a hutch, which begin displaying signs of aggression and/or sexual harassment toward each other, maybe separated at our discretion for the safety, health and wellbeing of the animals. The owner of any pets, which must be separated, will incur the extra costs of boarding.
Un-neutered Pets: We do not board pregnant animals. Any doe or sow boarding with us, who gives birth to a litter while in our care, will remain with the litter under our supervision until the kits or piglets are weaned for the security of the mother and the survival of the litter. The owner will incur the extra costs of boarding.
Vaccinations: We do not accept rabbits for boarding unless they are fully vaccinated against Myxomatosis and Viral Haemorrhagic Disease (VHD/RHD 1 & 2) - (Nobivac & Eravac / Filavac or Nobivac plus)
We require proof of vaccinations (Vaccination must be undertaken 3 weeks before there stay) in the form of valid and up-to-date certificates, which must be produced at the time of booking or within 7 days. Guinea pigs do not require any specific vaccinations.
Illness: At the time of boarding with us, if your pet is under veterinary care and receiving treatment for non-contagious medical condition/s, we are happy to assist in your pet’s medical program by administering prescribed drugs on your behalf, this may incur an additional fee to be agreed on booking.
Flystrike although we make every effort to reduce this risk, overweight rabbits and those that suffer from sticky bums are at greater risk so we strongly recommend all rabbits are protected with rear guard, those that choose not to treat there rabbits must be aware that the risk is higher and in our environment it is impossible for eradicate all flys, untreated rabbits are left at the owners risk and we will not be held to account for fly strike should the owners choose to not protect there rabbits before there visit.
Please ensure your pet has enough medication for the duration of his or her stay. We are not vets and we cannot be liable for errors or if something going wrong with the medication, our Insurance will not cover for any error or failure on our part as far as the administration of any veterinary medicine. Owners written consent will be required.
Each new resident will undergo our health check before admission this takes approximately 5 mins as the health and wellbeing of our guests is extremely important to us, and for the care, concern and health of animals boarding at our establishment, we reserve the right at all times to refuse for boarding any animal exhibiting signs of injury and/or ill health NOT in receipt of veterinary treatment.
We also reserve the right not to accept animals with contagious diseases, for example, Pasteurella and vent disease in rabbits or parasitic infection including chronic mange in guinea pigs, which may seriously compromise the health of other boarders.
Emergencies: In unforeseen circumstances should your pet require emergency medical treatment, We will ensure your pet receives immediate veterinary attention. We will instruct Gatehouse Veterinary Clinic (Allerton). Vet fees, which may accrue and remain outstanding upon collection of pets, are entirely the sole responsibility of the owner.
Death: Your pet’s health, safety and welfare are of paramount importance to us, in the unlikely event of a death occurring, we will contact you if possible to make suitable arrangements. If we are unsuccessful in contacting you, we will hold your pet in cold storage until you return or at our vets for your collection.
Please note all pets boarding at Redbeck Rabbit Boarding are left completely at the owner's risk and Redbeck Rabbit Boarding accept no responsibility whatsoever should your pet become ill or death occurs.
Redbeck rabbit boarding is insured, certification available on request.
Claudia & Martin